Toothbrush Warranty
Our warranty for the electrical or mechanical failure of the brush (handle and charging base) is one year. The use of regular commercial toothpaste with our electric toothbrush will void the warranty. Our electric toothbrush is designed to work with our zero-abrasive toothpaste only. The use of regular commercial toothpastes that contain abrasives such as titanium dioxide, aluminum oxide, hydrated silica, Calcium Carbonate, or similar abrasives can damage the brush head and motor within seconds. Virtually all commercial toothpastes contain such abrasives, and it is imperative that you use our zero-abrasive toothpaste, or rinse with a fluoride rinse such as ACT before brushing with only water.
Brush heads are not covered by this warranty and cannot be returned.
30 Day Unlimited Trial
If you are not satisfied with your purchase, you may return the item in its original packaging within 30 days of receipt for a full refund of your purchase price, including outbound shipping. To initiate a return, you must email a request to returns@StellarBrush.com and include your original Order Number, the last four digits of your credit card, and the original billing and mailing address. Please note that items sent back to us without first requesting a return will not be accepted.
You will be required to obtain a “Return Authorization Number” (RA Number) and pay for the shipping back to us. There is no restocking fee. Brush heads cannot be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of the item will be refunded through your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since your return was approved and you have not received a refund, contact us at: returns@stellarbrush.com
Damage
In the event that the item is defective, damaged, or you receive the wrong item, please contact us within three days of receipt to request a return. If a request for a return is not made within this time frame, we will not accept the request for a return or refund. We are not responsible for lost or stolen packages.
- To provide the services and/or information that you have asked for.
- To send our newsletter but you can unsubscribe.
- To respond to a court order, regulatory request or legal process.
- To enforce our rights, carry out our obligations, prevent fraud, facilitate disputes between users.
- To accomplish any other purpose for which the information was provided.
Ordering
We reserve the right to refuse any order for any reason at our sole discretion. If we are unable to fulfill your order, we will notify you and refund any amounts paid.